How to clear cache on TiviMate is a common fix when the guide freezes or thumbnails look stale.
In TiviMate settings, look for clear cache / clear data options, then reload the playlist. On Firestick, you can also clear the app cache from Application settings if the player will not open. If the login itself fails after a plan change, clearing cache will not replace updated credentials — contact TiviMate Companion support with your order email.
When clearing cache helps
Keep expectations practical: stable Wi‑Fi, correct credentials, and a supported player matter more than marketing claims. Explore TiviMate Companion for plans.
When to contact Companion support instead
Next steps: compare pricing, read the setup guide, or contact support. Background on the technology: Wikipedia IPTV.